Frequently Asked Questions
What is CoolKatzCraft?
CoolKatzCraft is owned and operated by Maggie Moore and Kay Molyneux - a pair of talented crafters creating useful and affordable crafting products that anyone can use!
What countries do you ship to?
We ship to Europe, United States and Australia. Our European shipping includes Russia and Turkey, too!
When is your next Workshop?
From time to time we will organise new hands-on workshops that anyone can purchase a ticket for and come along to. As soon as these become available, they will appear on our Events page on our website. Shortly after that, we will post about them in our Facebook group and on our Blog page.
The product I want is out of stock! When can I expect to see it restocked?
Due to the high demand of some of our more popular products, there will unfortunately be times where we inevitably run out of stock. However, do not worry as we always plan to restock our products ASAP. Check back to the store every week or so and your desired item may just be back in stock!
It won't let me select a product option in the store! What am I doing wrong?
You're not doing anything wrong, don't worry. When trying to purchase an item in our store, if it doesn't allow you to select the product option (size, colour etc.) that you want, that will be because that particular option is currently out of stock.
What payment methods do you offer?
We offer multiple different payment methods, so no matter how concerned you are about your privacy, we'll have an option for you.